Refund Policy
RETURN POLICY - YOUR SATISFACTION, OUR COMMITMENT
At The Purrable, we prioritize your satisfaction with our products, and to demonstrate our commitment, we proudly offer a generous 30-day return policy. This means that you have a full month after receiving your item to request a return.
I. ELIGIBILITY CRITERIA FOR RETURNS
To qualify for a return, your item must meet the following conditions:
- Unworn or unused
- In the original packaging
- With tags intact
- Accompanied by the receipt or proof of purchase
II. INITIATING A RETURN
To start the return process, kindly contact us at Our Contact Page or visit our Contact page on our website. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions. Please be aware that returns sent without prior authorization will not be accepted.
III. RETURN SHIPPING
If your return is accepted, we'll equip you with a return shipping label and comprehensive instructions on where and how to send your package. Your cooperation ensures a smooth and efficient return process.
IV. DAMAGES AND ISSUES
We take product quality seriously. If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and promptly contact us. We will assess the issue and make things right.
V. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items fall outside our return policy, including perishable goods, custom products, and personal care items. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have inquiries about a specific item, do not hesitate to reach out.
Please note that sale items and gift cards are not eligible for returns.
VI. EXCHANGES
Should you desire a different item, the most efficient route is to initiate a return and, once accepted, make a separate purchase for the new item.
VII. EUROPEAN UNION 14-DAY COOLING OFF PERIOD
For shipments into the European Union, customers are entitled to a 14-day cooling-off period. Within this timeframe, you can cancel or return your order without providing a justification. The item must be in its original condition, with tags, and in the original packaging. A valid receipt or proof of purchase is required.
VIII. REFUNDS
Upon receiving and inspecting your return, we will promptly notify you of the approval or rejection of your refund. If approved, the refund will be processed via your original payment method within 10 business days. Please be aware that processing times may vary with your bank or credit card company.
If more than 15 business days have elapsed since we approved your return, please contact us at our Contact Page
Thank you for selecting The Purrable – where your satisfaction is not just a promise, but our pledge.